Banking clients in general seem happy with the services offered under the heading of sustainability. Two-thirds of the surveyed are more or less satisfied with the sustainability efforts of their banks, with younger clients less satisfied than older clients. Almost a third of the under-40s are unhappy, the study revealed, which may mirror the discontent among young people with respect to climate change. In the age group of 40 to 64 years, the share of discontent is 15 percent or less than half that among young clients. Among the older clients (64 years plus), only every tenth is unhappy about sustainability efforts.
Most surveyed agreed that their banks should inform clients about how sustainable their portfolios are, invest in firms with a clear sustainability plan and recommend sustainable assets as a first choice. The survey also showed that people would like the state to make sustainable investments more attractive through tax incentives, to simplify such investments for pension funds and to demand more transparency from all companies in respect to sustainable investments.