Tata Capital has launched its AI-powered voicebot, TIA on Google Assistant, this being a popular voice service offered by Google. An array of services will be provided to customers by simply downloading the Google Assistant App and following a one-time authentication process. Queries related to product features will be answered instantly or customers could ask for their loan statements, welcome letters, amortization schedules or final IT certifications and instantly the requested documents that will be emailed.
This medium of servicing also gives us the opportunity to personalize our engagement with our customers and widen our scope of offerings based on their expectations. Our endeavor is to service our customers across channels and platforms based on their convenience and preference.
The financial services company will be able to service its customers on two of the most widely used voice-enabled devices in India.