TecBan, which specialises in managing auto-service banking networks, operator Claro and vendor Ericsson have announced the arrival of the first ATM using 5G technology in Latin America. The ATM was launched in a controlled environment in Alphaville, São Paulo, Brazil. Guarantee the development of new applications specially directed to the financial market. In particular, according to TecBan, the integration of such ATMs with the network will allow the incorporation of a series of solutions to improve the end user experience, the operational process and the security of the terminals.
Video monitoring and surveillance of self-service points in real time – with better image quality for remote operators – and calculation of waiting time through queue analysis are some of the other potential benefits of the new ATM. Future projects may include the availability of videoconferencing service solutions, the distribution of technology via Wi-Fi hotspots and the expansion of service offerings for branches of financial institutions, as well as for the retail sector. It may also be possible to use 5G technology with embedded virtual reality to assist field technicians and security personnel in maintenance of ATMs and safe transportation of valuables as well as recharging of terminals.