RupeeRedee, one of the leading digital lending platforms, has announced its association with Credgenics, one of the leading providers of SaaS-based debt collections technology to deploy Artificial Intelligence (AI), Machine Learning (ML), and Data Analytics based approaches toward debt collections. The strategic tie-up personalizes and effectively transforms the borrower experience by removing unnecessary and redundant interactions with the borrowers.
RupeeRedee, a trusted FinTech platform, leverages technology and data science to facilitate short-term personal loans and digital lending services. Through Credgenics’ AI-powered platform, RupeeRedee and its NBFC FincFriends adopt an end-to-end digital collection process for managing delinquencies.
RupeeRedee capitalizes on Credgenics’ quality control dashboard that monitors agents’ call quality scores, tone of messaging adopted, and other parameters to deliver a unique and superior experience to its loan borrowers. Furthermore, it adopts a comprehensive tracking and tech-driven process to ensure the customers are treated with respect, and there are no chances of any fraud related to collections.