Implementing Blockchain technology in HR ensures employee data is under their control and is secure and accessible anytime, anywhere. Implemented in partnership with Chaintrail.com, the blockchain project is to ensure all employees can generate, access and utilise credentials round the clock, while credential verifiers can do the same without any dependence on manual intervention. Etisalat is both a consumer and provider of blockchain-based technologies. The telco has implemented blockchain projects for both government and private organisations, such as the blockchain trade finance platform UAE Trade Connect or the ‘Shahada’ Blockchain platform for digitising education certificates.
Blockchain implementation adds to Etisalat’s embrace of emerging technologies across its operations. Etisalat HR has launched an ‘HR Virtual Assistant’, a chatbot equipped with a set of FAQs and HR policies. According to the company, the next phase of the ‘HR Virtual Assistant’ will feature a more comprehensive interface for Etisalat employees and will serve as an omnichannel in providing various HR services such as applying for leave and claims, requesting letters and other employee-related requests. Etisalat has also integrated Robotic Process Automation (RPA) into HR processes, enabling HR teams to streamline various processes. Some of the RPAs verify educational claims, sick leave and business travel as well as job postings. Etisalat now offers iQra, a digital learning platform available for all employees from any device.