Abridge has offered a consumer-facing app that patients can use to record their medical conversations. Each recording is transcribed, powered by AI and machine learning. The app also defines key medical terms for users and highlights next steps of care based on the provider’s plan for a given patient. Now, the startup is launching an enterprise solution for providers. It can be integrated with electronic medical records systems and can also be used for telemedicine appointments via an API. Providers can record any medical conversation—whether with a patient or another care team member—and, within minutes, receive a transcript. The AI service also summarizes the most medically relevant information in a doctor’s note format that the provider can verify and then input into a medical record. That summary can also be shared with the patient.
The goal is to reduce provider burnout and increase patient satisfaction. The platform has been trained on more than 1.5 million medical encounters, the company says, and is used by 2,000 clinicians so far. Most solutions on the market are oriented around dictation. That is still additional work for the provider and is awkward for the patient. This way, everything that is said is captured. That can drive better accuracy and improve coding compliance for billing, the company claims.